Job Profile

Customer Success Specialist


Salary : 3.0-5.0 LPA
Location : Pune MAHARASHTRA
Experience : 1 - 5 Years

Gender : Female
Qualification : MCA, BE
Vacancy : 4

Job Description

About Company :
We are building software tools for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.

Job Description :
Real Customer Success comes from the heart! We're looking for motivated individuals who can provide exceptional support and troubleshooting for our products. You'll be responsible for making sure our customer's needs are met, and potential concerns are heard and addressed in the best way possible.

We make software (SAAS) that helps eCommerce merchants with their business. To support these entrepreneurs in their business, you need to think like an entrepreneur, and you need to have/develop an in-depth understanding of e-commerce businesses and technologies.

You'll be working directly with founding team members and understand from them the vision for the product and ensure we're delivering exceptional support to our customers.

Who are you?

You're the type of person that people want to hang out with and love being around.
You're personable, fun, creative, witty, and you have big personal and professional goals.
You have empathy, emotional intelligence, and you can carry a conversation.
Your communication skills are amazing, and you can make ANYONE fall in love with you.
You're a creative genius who never stops having new ideas to test out to improve things.
You have had some exposure to e-commerce, either as a merchant, as a developer, or a customer.
You have experience working with customer support or content writing.
You can grasp technical and non-technical concepts quickly.
You have a basic understanding of web technologies like JavaScript, HTML, CSS.
You can multitask, prioritize, and manage time efficiently.
You want to help and serve customers without any compromise.

What you'll be doing?

Engage with customers, understand their needs, advise them, and solve their problems.
Troubleshooting a variety of technical and non-technical issues customers are facing with their respective products.
Answering pre-sales questions of potential customers, follow-up with them, and help in onboarding.
Interact with old customers to introduce new products and features, take their feedback, and guide the further development of the products.
Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries.
Participate & represent the company in various online communities/ offline meetups.

What do we offer?

We care about you; therefore, you'll be offered a competitive salary.
Work from an exquisite remote location with the team for a few days every month. (Travel, food and stay covered by the company) "
You'll have opportunities to go around the world to connect with our partners and to make new partnerships.
We'll support your professional development however you need, whether it's with equipment, courses, books or conferences
Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy.
Monthly connectivity allowance to cover your mobile and broadband expenses.
We offer one annual day off for charitable work.
We match any annual charitable donations made by you up to a limit of ₹5000.
Flexible holiday policy to help you plan your vacations better.
Flexible working hours to suit your needs. % days from the office and Saturday work from home.

How to apply?

The most important part of your application is your cover letter or a recorded video, which should tell us:

Who are you?
What your level of experience with customer support & content crafting?
Why, specifically, you'd like to work with us
We'd love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handles, Facebook profile, your blogging medium, or ANYTHING (The more, the better).
This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Qualification : Bachelor of Computer Application Bachelor of Engineering/ Bachelor of Technology Master of Computer Application Masters of Engineering/ Masters of Technology

Working Days : 5 Days a Week

Status : Open

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