In Hyderabad, India, Deloitte is looking for a Junior Associate role. Candidates may apply for this post if they have a graduate degree. Below are the qualifications, eligibility conditions, and full details.
Job Description:
| Company Name | Deloitte |
| Position | Lead Junior Associate |
| Qualifications | Graduation |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | 6 (Months) to 3 (Years) |
| Location | Hyderabad, India |
Key Duties:
- Entry-level position requires at least six months to three years of experience.
- Answer consumer questions via phone, chat, web forms, emails, and voicemails, among other methods.
- Show mastery of transaction processing and customer service by developing and exhibiting a high degree of accuracy and efficiency in task fulfillment.
- Effectively communicate (both in writing and verbally) with clients from a variety of geographical areas, such as the Americas, EMEA, and APAC.
- Within a specified scope of assistance, document, identify, troubleshoot, and resolve incidents and service requests.
- By upholding technical precision, effectiveness, and compliance with contact quality standards, aim to satisfy your clients.
- As needed, stay informed via outage alerts and knowledge updates.
- As you comprehend SLAs and the incident lifecycle, resolve allocated incidents and difficulties.
- Report on your progress every day and ask supervisors for advice on tasks and issues.
- Exhibit adaptability by working various shifts to support operations around-the-clock.
Eligibility Criteria:
- Non-engineering graduate (e.g., Sciences, B.Sc. IT, BCA) from Tier 3 or non-tiered institutions.
- 6 to 36 months of prior work experience, preferably in a service desk role.
Technical Skills:
- Basic proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Soft Skills:
- Basic troubleshooting abilities to diagnose and resolve customer issues and requests.
- Effective verbal and written communication skills.
- Flexibility with work hours.
- Quick learner with a positive attitude towards growth and adaptation.
- Team player with a collaborative mindset, committed to knowledge sharing, transparency, and mutual growth.
- Strong problem-solving and analytical skills.
About Company:
Tens of thousands of committed experts from independent companies worldwide collaborate under the Deloitte brand to offer selective clients audit and assurance, consulting, risk and financial advise, risk management, tax, and related services. These companies are part of Deloitte Touche Tohmatsu Limited, a private corporation limited by guarantee (“DTTL”) based in the United Kingdom. Every DTTL member company provides particular regional services and is bound by the legal requirements and professional standards of the nation or nations in which it conducts business.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.